Refund Policy

AI Slide Deck is provided by AISlideDeck.com. Your payment is handled by FastSpring, our authorized reseller and merchant of record. FastSpring charges your card and issues your invoice.

When you can get a refund

You can get a full refund within 14 days of the charge if both of these are true:

• You have not used any credits since that charge. Generating a presentation, rewriting a slide, asking the copilot or generating an image all use credits. Exporting a file and restyling a deck do not.
• You paid the standard price. See "What we can't refund" below.

This covers your first payment on a monthly or annual plan, and each annual renewal.

What we can't refund

• A charge after you have used credits. Once you have used any credits since that charge, it is not refundable.
• A discounted subscription. That means any subscription bought with a coupon, or at a sale or promotional price. The standard annual price is not a discount for this purpose.
• A monthly renewal. You can cancel at any time to stop the next one.
• A request made after the 14 days.

Canceling is different from a refund

You can cancel whenever you like, from Manage or cancel on your Plan & billing page. Canceling stops the next charge. You keep your plan until the end of the period you already paid for, and that period is not refunded unless it qualifies above.

How to ask

Write to us at info@aislidedeck.com from the address on your account. Include your order reference, which is on your FastSpring receipt. We check the charge and the credits used on your account, and we'll tell you the outcome.

What happens after a refund

• The money goes back to your original payment method through FastSpring. Your bank decides how long that takes.
• Your subscription ends and your workspace moves to the Free plan. Credits from that charge are taken back. Everything you made stays yours, within the Free plan's limits, and PDF export keeps working.

Your legal rights

Nothing here limits any right you have under the law of your country that cannot be waived. If you are a consumer in the EU or the UK, you may have a right to withdraw from a purchase within 14 days, and that right may end once you have asked us to start providing the service and have started using it.

If a charge looks wrong, please write to us first. We can usually sort it out faster than a dispute with your bank.